Refund policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept returns of unworn or faulty jewellery when returned within 30 days of delivery. Please note: We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops unless they are faulty for hygiene reasons. 

To visit the return portal please click here

Please use the return portal to return your order. 
Below the portal, you will find answers to our most commonly asked questions.
If you still have any questions, please use the contact form at the bottom of this page or email us at sales@essentialjewellery.com

We offer free UK returns for exchanges and for store credit.
UK Returns for refunds have a small £2.50 fee to cover shipping label costs.
For international returns, please see the info in our FAQs below the portal.

Returning Body jewellery and pierced items:

We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops unless they are faulty for hygiene reasons.

Incorrect or Faulty products

If you were sent a faulty or incorrect product, please let us know as soon as possible via our return portal.

To return/ exchange your order to us via our stores: Please go into our store with your packaging slip and items that you wish to return. If receiving a refund, please make sure to provide the same card that made the purchase.